WE’RE HERE TO HELP
Scroll down to your specific version of SterlingVOICE™ Connect Client upgrade kits, application, or training. Unsure of which version you should be using? Give us a call or drop us an email here.
Applications
What Is My IP address?
Your IP (Internet Protocol) address is:
Call Reporting System
Use Sterling Communication’s Call Reporting tool to obtain your account call details (time, date, caller ID) that are broken down by extensions.
Click here to access the Call Reporting System.
Remote Assistance
Step 1: Once you are on the phone with a member of our support team, you will be directed back to this page after your support representative provides you with a unique connection code. You will then enter the code in the field below and click the button to initiate the screen-sharing session.
Step 2: You are prompted to download a small virus-free plug-in.
Step 3: With your permission, your support representative can view your screen and share control of your mouse and keyboard.
Step 4: You are in full control of your computer at all times. You always have overriding control of your mouse and keyboard, and you can end the screen-sharing session at any time.
Type the code you received from your Representative and click the arrow to proceed.
VoIP Support
SterlingVOICE v19.3 (SP3 HF2)
Microsoft Windows
Download Connect Client Software
Apple Macintosh
Download Connect Client Software
SterlingDESKTOP
Microsoft Windows x86 or x64 (Phone and Meetings)
Download Zoom Citrix HDX Media Plugin
Apple MAC Universal Installer and Uninstaller (Phone and Meetings) (requires MacOS 10.15+)
Download Zoom Citrix HDX Media Plugin
SterlingVOICE Training
Your SterlingVOICE system is a powerful tool for streamlined communications. The materials below were designed to be used as a quick reference to help you get the most out of your SterlingVOICE system. We also offer free in-house, personalized training, new employee training and refresher courses to ensure your business is always up-to-date. Your success is our success.
Materials
Quick Reference Cards
1. Connect Client
2. Voicemail
3. e911 Soft Phone Self Registration
IP Phone Reference Cards
1. IP230 & 230G
2. IP420
3. IP480 & 480G
4. IP485
5. IP655
6. IP930D
7. IP6920/6920W
8. IP6930/6930W
9. IP6940
10. IP6970